1. Are Karukuty products handmade?

Yes, all our products are 100% handmade by skilled local artisans.

2. How can I place an order?

You can select your desired products on our website, add them to your cart, and complete the checkout process. Alternatively, orders can also be placed via WhatsApp or Facebook Messenger.

3. What payment methods do you accept?

We accept Cash on Delivery (COD) and online payment methods (if available).

4. How long does delivery take?

Delivery usually takes 2-5 working days within major cities and 3-7 working days for outside city or remote areas.

5. What is your return and refund policy?

We offer returns or refunds for damaged or incorrect products if reported within 24-48 hours of delivery. Please refer to our Return & Refund Policy for detailed information.

6. What should I do if the product is damaged upon delivery?

Please inspect the package immediately upon receipt. If there is any damage, notify the delivery person and contact us right away.

7. Can I cancel my order?

Orders can be canceled before shipment. Once shipped, cancellations or refunds are not possible.

8. Why might the product color or design vary?

Since all products are handmade, slight variations in color or design may occur, which adds to the uniqueness and charm of the item.

9. Do you offer product customization?

Currently, we do not offer customization services, but we plan to introduce this option in the future.

10. How can I contact Karukuty?

You can reach us via phone, email, or through our official Facebook page. Contact details are available on our website.